Holland America's upgraded room

Okay we are up. I'm just going to list a few facts for you all:

1. Around 9:30 last night, our room phone rang and it was the head of guest services. It was a very quick call but long story short, he said they were aware of the video and were engaged with discussions internally regarding how to handle it. I know very little else about their reaction to this. 

2. They are refunding our $600 upgrade and comping us a nice dinner on the ship. They said they have something else in mind but are still discussing. I do not know what that means. 

3. They can't for sure say whether or not the maintenance outside our window will continue, although it appears that there is still plenty of work to do as far as I can tell, although that's just my opinion. 

4. They can't move us because the ship is full, which I understand.

5. We have a plan to go do a long tour of Norway today so we'll be off the ship for the night, returning tomorrow. 

6. This has not ruined our trip. We intend to have a blast and have another 2 weeks to do so. 


Original description:

This is our view for our wonderful European cruise. The crew said they will be working during the day the entire time. Thanks for telling us when you up charged us $600 extra for the window guys.